TERMS OF SERVICE (TERMS & CONDITIONS)

Effective Date: 01/04/2026
Website: www.lupen.in

1. INTRODUCTION

Welcome to Lupen, a premium leather footwear brand. These Terms of Service (“Terms”, “Terms & Conditions”) govern your access to and use of our website www.lupen.in
 (“Website”, “Platform”, “Service”), operated by Lupen (“Company”, “we”, “us”, “our”).

By accessing, browsing, registering, or purchasing from our Website, you agree to be legally bound by these Terms, along with our Privacy Policy and other policies referenced herein.

If you do not agree to these Terms, please refrain from using our Website.

2. LEGAL COMPLIANCE & ELECTRONIC RECORD

This document is an electronic record under the provisions of the Information Technology Act, 2000 and applicable rules thereunder. It does not require any physical or digital signatures.

These Terms comply with applicable Indian laws including but not limited to:

Indian Contract Act, 1872
Consumer Protection Act, 2019
Information Technology Act, 2000

3. ELIGIBILITY

By using this Website, you represent that:

You are at least 18 years of age, or
You are using the Website under the supervision of a parent or legal guardian

You must be competent to contract under applicable laws in India.

4. ACCOUNT REGISTRATION & SECURITY

To access certain features, you may be required to create an account.

You agree to:

Provide accurate, complete, and updated information
Maintain confidentiality of login credentials
Accept responsibility for all activities under your account

Lupen reserves the right to:

Suspend or terminate accounts with false or misleading information
Refuse service without prior notice.

5. PRODUCTS & SERVICES

Lupen specializes in premium leather footwear and related products.

Product Representation

We strive to display products as accurately as possible. However:

Colors may vary due to screen differences
Product descriptions may contain minor variations
Availability
Products are subject to availability
We reserve the right to discontinue any product at any time

6. PRICING & PAYMENT

All prices are listed in INR unless stated otherwise
Prices are inclusive/exclusive of GST as applicable
We reserve the right to change prices without prior notice
Payment Terms

You agree that:

Payment details provided are valid and lawful
Transactions are authorized by you

We are not liable for:

Payment gateway failures
Unauthorized transactions (responsibility lies with the user unless proven otherwise)

7. ORDER ACCEPTANCE & CANCELLATION

By Lupen:

We reserve the right to cancel or refuse any order due to:

Pricing errors
Stock unavailability
Fraud suspicion
Incorrect customer information
By Customer:
Orders can be canceled before processing
Once shipped, cancellations may not be possible

Refunds (if applicable) will be processed as per our Refund Policy.

8. SHIPPING & DELIVERY

Delivery timelines are estimates and not guaranteed
Delays may occur due to logistics or unforeseen circumstances

We are not liable for delays caused by:

Courier partners
Natural disasters or force majeure events

9. INTELLECTUAL PROPERTY RIGHTS

All content on this Website including:

Logos
Designs
Images
Product designs
Text and graphics

are the exclusive property of Lupen and are protected under applicable intellectual property laws.

You may not:

Copy, reproduce, distribute, or exploit any content without written permission

10. USER CONDUCT & PROHIBITED USES

You agree NOT to:

Use the Website for unlawful purposes
Violate any applicable laws or regulations
Upload malicious code or harmful content
Attempt unauthorized access to systems

Violation may result in:

Immediate account termination
Legal action

11. THIRD-PARTY SERVICES & LINKS

Our Website may include links to third-party platforms or services.

We:

Do not control third-party websites
Are not responsible for their content, policies, or practices

Use of third-party services is at your own risk.

12. USER CONTENT & FEEDBACK

By submitting reviews, feedback, or content:

You grant Lupen a worldwide, royalty-free license to use, reproduce, and distribute such content
You confirm your content does not violate any third-party rights

13. DISCLAIMER OF WARRANTIES

All products and services are provided on an “as is” and “as available” basis.

We do not guarantee:

Uninterrupted access
Error-free operation
Absolute accuracy of information

To the fullest extent permitted by law, Lupen disclaims all warranties including:

Merchantability
Fitness for a particular purpose

14. LIMITATION OF LIABILITY

Lupen shall not be liable for:

Direct or indirect damages
Loss of profits, data, or business
Delays or service interruptions

Our maximum liability shall not exceed the amount paid by you for the product.

15. INDEMNIFICATION

You agree to indemnify and hold Lupen harmless from:

Claims arising from your breach of Terms
Violation of laws
Infringement of third-party rights

16. FORCE MAJEURE

We shall not be liable for failure to perform obligations due to:

Natural disasters
Government actions
Strikes
Technical failures

17. PRIVACY

Your use of the Website is governed by our Privacy Policy.

18. TERMINATION

We may terminate or suspend access:

Without prior notice
For violation of Terms

You may stop using the Website at any time.

19. GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts located in Maharashtra, India.

20. DISPUTE RESOLUTION

In case of disputes:

Parties shall attempt amicable resolution
If unresolved, disputes shall be referred to arbitration under the Arbitration and Conciliation Act
Seat of arbitration: Maharashtra
Language: English
Decision: Final and binding

21. INTERNATIONAL USERS (GDPR & GLOBAL COMPLIANCE)

If you access our Website from outside India:

You consent to data processing in India
We comply with applicable global data protection principles including GDPR where applicable

22. ELECTRONIC COMMUNICATIONS

By using our Website, you agree to receive:

Emails
SMS
Notifications

These communications satisfy legal requirements of written communication.

23. MODIFICATIONS TO TERMS

We reserve the right to:

Update or modify these Terms at any time

Continued use of the Website constitutes acceptance of updated Terms.

24. SEVERABILITY

If any provision is found invalid:

Remaining provisions shall remain enforceable

25. ENTIRE AGREEMENT

These Terms constitute the complete agreement between you and Lupen regarding Website usage.

26. CONTACT INFORMATION

For any questions or concerns Contact:

Lupen Atelier LLP

Building No./Flat No.: Sr.No.253/1B PL 6
Road/Street: Lohgaon Road
Locality/Sub Locality: khese Vesti Pune Airport
City/Town/Village: Pune
District: Pune
State: Maharashtra
PIN Code: 411032

📧 Support Email: support@lupen.in

📧 Info Email: info@lupen.in

📞 Customer Support: +91 8855804535
🌐 Website: www.lupen.in

27. COMPANY RIGHTS RESERVED

All rights not expressly granted herein are reserved by Lupen.
Unauthorized use of the Website or its content may result in legal action.