Shipping and Delivery Policy

Effective Date: 01/04/2026

This Shipping and Delivery Policy (“Policy”) governs all orders placed on the official website of Lupen (www.lupen.in). By placing an order, you agree to the terms outlined below.

1. Overview

At Lupen, every pair of shoes is handcrafted with precision and care, ensuring premium quality and durability. Due to the artisanal nature of our products, shipping timelines may differ from mass-produced goods. We are committed to transparency and customer satisfaction throughout the fulfillment process.

2. Order Processing & Manufacturing Time

All shoes are made-to-order or handcrafted, and production begins after order confirmation.
Manufacturing time typically ranges between 4 to 7 business days.
This timeline may vary depending on:
Design complexity
Material availability
Order volume (especially during sales or peak seasons)

Orders are processed only after successful payment confirmation (for prepaid orders) or verification (for COD orders, if applicable).

3. Dispatch Timeline

Once manufacturing is completed, the order is packed and dispatched from our warehouse.
Dispatch generally occurs within 24–48 hours after production completion.
Customers may receive:
Dispatch confirmation via Email/SMS
Tracking details
Optional pre-dispatch images or quality proof of the product (at Lupen’s discretion)

4. Shipping & Delivery Time

After dispatch, delivery typically takes 3 to 6 business days, depending on:
Delivery location
Courier partner
External logistics conditions
Estimated Total Timeline:
Production: 4–7 days
Shipping: 3–6 days
Total Delivery Time: Approximately 7–13 business days

Note: These timelines are indicative and not guaranteed.

5. Shipping Coverage

We currently offer shipping across India (PAN India).
International shipping may be introduced in the future and will be governed by separate terms.

6. Shipping Charges

Shipping charges (if any) will be clearly displayed at checkout.
Lupen reserves the right to:
Offer free shipping promotions
Modify shipping charges without prior notice

7. Courier & Logistics Partner

We exclusively use Shiprocket as our logistics aggregator.
The fastest and most reliable courier partner is automatically selected based on:
Customer location
Serviceability
Delivery efficiency

Lupen does not guarantee delivery via a specific courier service.

8. Tracking Your Order

Once your order is shipped, tracking details will be shared via:
Registered Email
SMS notification

Customers can use this information to track real-time shipment status.

9. Delivery Attempts

Our courier partners typically attempt delivery up to 2–3 times.
If delivery fails due to:
Incorrect address
Unavailability of recipient
Refusal to accept delivery

The order may be returned to our warehouse. In such cases:

Re-shipping charges may apply
Refunds (if applicable) will be processed after deducting logistics costs

10. Packaging & Quality Assurance

Every order undergoes strict quality checks before dispatch.
We may share photos/videos of the package before shipping to ensure:
Accuracy of order
Condition of the product
Packaging integrity

This process ensures transparency and minimizes errors.

11. Delivery Delays

While we strive to meet delivery timelines, delays may occur due to:

Natural calamities
Public holidays
Government restrictions
Courier disruptions
High order volumes

Lupen shall not be held liable for delays caused by external factors beyond our control.

12. Damages During Transit

Lupen ensures that all products are securely packed before dispatch.
However, any damage to the outer packaging (box damage, dents, etc.) during transit is solely the responsibility of the courier partner.
Liability Disclaimer:
Lupen shall not be liable for:
Mishandling by courier services
External damage to packaging
Delays caused by logistics providers

Customers are advised to:

Inspect the package upon delivery
Record an unboxing video for any claims

13. Incorrect Address / Failed Deliveries

Customers must provide accurate and complete shipping details.
Lupen is not responsible for delivery failures due to:
Incorrect address
Incomplete contact details

Any additional charges incurred due to re-delivery will be borne by the customer.

14. Order Modifications & Cancellation

Orders cannot be modified once production has begun.
Cancellation requests may not be accepted after manufacturing has started.

For assistance, contact our support team immediately.

15. Customer Support

For any shipping or delivery-related queries, please contact:

📧 Support Email: support@lupen.in
📧 Additional Info: info@lupen.in
📞 Phone: +91 8855804535

Our team will assist you with tracking, delays, or delivery concerns.

16. Rights Reserved

Lupen reserves the absolute right to:

Modify this Shipping Policy at any time without prior notice
Refuse or cancel orders at its discretion
Change logistics partners or delivery methods
Update timelines based on operational requirements

All decisions made by Lupen regarding shipping and delivery shall be final and binding.

17. Acceptance of Policy

By placing an order on www.lupen.in, you acknowledge that you have read, understood, and agreed to this Shipping and Delivery Policy.

© Lupen. All Rights Reserved.